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If within one year from the date you purchased one of our products, this product fails due to a defect in material or workmanship, Remalax Inc. will repair or replace your product, or any necessary components, free of charge.
We wish to inform that the Company policies do not allow us to make changes, but we can receive your product to return and give you a refund of your order so you can make a new one with the size or model you want to have, that fits your needs.
This warranty excludes:
- Damage caused by accident, abuse, mishandling, or transport;
- Units subjected to unauthorized repair;
- Units not used in accordance with Remalax care instructions;
- Damage exceeding the cost of the product;
- Deterioration of the delivered product resulting from abnormal storage and/or safeguarding conditions on the client’s premises.
- Products purchased from an unauthorized retailer.